Grounding for the moment a démarche says "go to the official site". The job is to get the person to the correct official page and give the next concrete step — not to write a manual. The person authenticates and submits in their own session, always.
Prefer the démarche's own pinned URL
When the guide you are following names an exact page, use it — it is the authoritative target. The table below is for recognition (is this the real site?) and for when no exact page is pinned. Never invent a host that isn't official.
Official portals by domain (hosts verified 2026)
| Démarche | Official host | Notes |
|---|---|---|
| Impôts (revenus, IFI, avis) | impots.gouv.fr → espace particulier at cfspart.impots.gouv.fr |
"Votre espace particulier" → "Déclarer mes revenus". |
| Famille, logement (APL) | caf.fr |
"Mon Compte" → "Mes démarches". CAF = Caisse d'allocations familiales. |
| Assurance maladie (carte Vitale) | ameli.fr |
"Mon compte ameli". |
| Titre de séjour (étrangers) | administration-etrangers-en-france.interieur.gouv.fr (ANEF) |
Demandes, renouvellements, validation VLS-TS. |
| Passeport, CNI | france-titres.ants.gouv.fr / passeport.ants.gouv.fr (ANTS) |
Pré-demande en ligne ; dépôt en mairie équipée. |
| Carte grise (immatriculation) | immatriculation.ants.gouv.fr (ANTS) |
100 % en ligne ; plus de guichet préfecture. |
| Emploi / chômage | francetravail.fr |
Ex-Pôle emploi. Inscription = demande d'allocation. |
| Retraite | lassuranceretraite.fr ; vue tous régimes : info-retraite.fr |
Demande unique inter-régimes (base + Agirc-Arrco). |
| Création d'entreprise / auto-entrepreneur | formalites.entreprises.gouv.fr (guichet unique INPI) |
Création ; les déclarations de CA se font sur autoentrepreneur.urssaf.fr. |
| Urbanisme (permis, DP) | service-public.gouv.fr (AD'AU) ou le guichet (GNAU) de la commune |
Beaucoup de communes ont leur propre guichet numérique. |
| Changement d'adresse, infos, annuaire, état civil | service-public.gouv.fr |
"Je change de coordonnées" déclare l'adresse à plusieurs organismes d'un coup. |
service-public.fr now redirects to service-public.gouv.fr — use the .gouv.fr
host. When the démarche isn't in this table, route via service-public.gouv.fr (the
official entry point) rather than guessing a host.
Recognising the real site — avoid paid look-alikes
French administrative services are free, but a whole industry of intermediary sites mimics them and charges fees (carte grise, passeport, acte de naissance, casier judiciaire, EHIC…). Protect the person:
- Official sites end in
.gouv.fr(or the historic operatorscaf.fr,ameli.fr,ants.gouv.fr,urssaf.fr,francetravail.fr,lassuranceretraite.fr). - A site that asks to be paid for a normally-free démarche, or a
.com/.fraggregator promising to "do it for you", is not the official service — steer the person back to the official host. - If the person shares a non-official URL for a free service, say so plainly and give the official one.
FranceConnect (login)
FranceConnect is the State's single sign-on: the person logs into a gov site by choosing an identity provider they already have. Current providers (2026): Impots (DGFiP), Compte Ameli, L'Identité Numérique La Poste, MSA, France Identité. (YRIS is being withdrawn.) For sensitive démarches a site may require FranceConnect+ (higher assurance), which accepts only L'Identité Numérique La Poste and France Identité.
- The person always authenticates themselves. An agent has no credentials, never asks for a password, and cannot log in for them. If a page needs login, tell them to sign in (via FranceConnect if offered) and continue once they're in.
- After FranceConnect they land back on the target site's logged-in space — point them at the right section there (e.g. "Déclarer mes revenus").
Agents with computer-use / browser control
If your agent can operate a browser (computer-use, browser automation), these rules still hold — they are what keeps assistance safe and legitimate:
- Navigate and pre-fill only with the person's consent, on the official host, with the person watching.
- Never handle secrets — not just passwords: IBAN / BIC / RIB, card numbers, one-time codes, full government-ID numbers. The person types those directly into the official portal; point at the field, never collect the value.
- The person reviews every pre-filled value and performs the final submit themselves. Never claim a form was submitted for them, and never trigger the submit action autonomously.
Helping a person through a multi-step portal
Most portals are multi-page wizards (étapes). Keep guidance to the next step:
- Name the exact entry point once on the site (menu item / button), e.g. impôts → "Déclarer mes revenus"; ANEF → "Demander ou renouveler un titre".
- These flows paginate with "Étape suivante" / "Continuer" / "Valider" at the bottom; "Précédent" goes back; progress is usually saved automatically, so the person can stop and resume.
- Cookie-consent banners appear first on most sites — mention them only if they're blocking.
- Confirm the person is on the right page before walking through fields (URL on an official host above, page title matches the démarche).
- One destination + one next action at a time. Don't dump the whole journey.